Privacy Policy

At Pankul Papers Pvt. Ltd., we value your privacy just as much as we value quality in our packaging. This privacy policy explains how we collect, use, store, and protect the personal information of our customers, website visitors, and users who engage with us through www.customizedrigidboxes.com or through any of our communication channels. We understand that your information is important, and we want to be transparent about how it is handled. Our goal is to provide a safe, secure, and trustworthy experience when you interact with us, whether you’re browsing our website, placing an order, or making an inquiry.

1. Information We Collect
When you visit our website or contact us, we may collect basic personal information such as your name, phone number, email address, shipping address, and billing details. We may also collect information through cookies or other tracking tools to better understand how you use our website and how we can improve our services. These tools help us optimize website functionality, personalize content, and analyze traffic patterns without revealing your identity.

2. How We Use Your Information
We assure you that any information collected is used solely for the purpose of improving our services, processing your requests, and keeping you informed. We do not sell, rent, or share your personal data with third parties for marketing purposes. Your privacy is non-negotiable, and we treat it with the same respect as we treat your trust in our packaging solutions.

3. Communication and Marketing
We may use your information to send you updates about your order, share promotional offers (only if you have opted in), request feedback, or provide customer support. Our communication is always aimed at adding value to your experience with Pankul Papers. You are always free to unsubscribe from our marketing communications at any time.

4. Payment Security
We use secure payment gateways to process online transactions. All your payment information is encrypted and protected by the latest SSL (Secure Socket Layer) technology. We do not store your card details and only work with trusted, certified payment partners. Our systems are designed to detect and prevent fraud, ensuring a safe shopping environment.|

5. Data Storage and Protection
Your data is stored on secure servers with restricted access. We use advanced software and monitoring tools to safeguard all digital information. We conduct regular audits and updates to maintain high security standards. Whether you are a first-time buyer or a returning client, your information is handled responsibly and protected with care.

6. Account Safety
If you choose to create an account on our website, your login credentials and profile details are stored securely and are only accessible by you. You are responsible for keeping your password safe, and we recommend using strong passwords and changing them regularly. If you suspect unauthorized access, contact us immediately.

7. Legal Disclosure
We may disclose your information in limited circumstances such as complying with legal obligations, enforcing our terms and conditions, or protecting our rights. Even in such cases, your information is shared with proper legal authorization and minimal exposure.
8. Third-Party Websites
Our website may contain links to other websites. Once you leave www.customizedrigidboxes.com and visit a third-party site, our privacy policy no longer applies. We encourage you to read the privacy policies of those websites. We are not responsible for the privacy practices or content of external sites.

9. Communication Channels
This privacy policy is applicable to all users, including those who interact with us through phone, email, WhatsApp, or social media. Every form of communication—whether for placing an order, seeking information, or sharing feedback—is protected under this policy.

10. Compliance and Confidentiality
We comply with all relevant data protection laws and digital privacy regulations in India. Our team is trained to handle your data with confidentiality, and access is granted only to staff members who need the information to serve you better.

11. Policy Updates
We may update this privacy policy from time to time. Any changes will be reflected on this page, and significant updates will be communicated. We believe in keeping our customers informed and protected. Transparency is not just a policy—it’s part of our values.