Shipping Policy
At Pankul Papers Pvt. Ltd., we understand that when it comes to custom packaging, timely and secure delivery is just as important as the design and quality of the box itself. That’s why our shipping policy is built on three pillars—transparency, efficiency, and customer satisfaction. Whether you're placing a one-time order or managing regular shipments for corporate needs, we ensure that your experience is smooth, well-informed, and reliable.
Service Area
We proudly serve customers across every corner of India—from metro cities like Delhi, Mumbai, and Bengaluru to small towns and remote regions. Our strong network of delivery partners allows us to reach even the most challenging pin codes. We work with trusted logistics providers to ensure safe, efficient delivery, no matter where your business is located. Special handling services are available for bulk orders to ensure timely delivery and secure transit.
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Order Processing and Timelines
Each order is processed after full confirmation, including finalized specifications, artwork approvals (if applicable), and payment clearance. Once these steps are complete, our production team moves your project into the manufacturing phase. Standard orders typically take 7 to 15 working days to complete. Highly customized orders or large quantities may require a bit more time, but we always provide clear timelines upfront and keep you updated throughout.
Packaging for Shipping
All outgoing shipments are prepared with the utmost care. We use strong corrugated boxes, shrink wrap, internal cushioning, and weather-resistant sealing to protect the packaging from damage during transit. Whether you're receiving 100 or 10,000 boxes, each parcel is checked and packed for durability and precision. Fragile or high-value items are marked and handled with additional precautions.
Shipping Charges
Shipping charges depend on the delivery location, order volume, and specific packaging requirements. These charges are clearly communicated at the time of ordering, and there are no surprise fees. For high-volume or recurring customers, we may offer special discounts or free delivery as part of our loyalty and partnership programs.
Tracking and Updates
Once your shipment leaves our warehouse, we provide complete tracking information. You will receive a tracking ID via WhatsApp, SMS, or email, so you can monitor your parcel’s journey in real-time. Our team is also available on call to assist with any shipping-related queries, changes, or updates.
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Delays and Exceptions
While we aim to meet every delivery timeline, delays may occasionally occur due to external factors such as weather conditions, transportation strikes, or logistic route issues. If such situations arise, we inform you immediately and coordinate with our courier partners to find the fastest solution. We believe in open communication and will never leave you guessing.
International Shipping
We offer international shipping for select clients and projects. If you're located outside India and would like to order our products, please contact us directly. We evaluate international shipping on a case-by-case basis and will provide details regarding cost, delivery timelines, and customs clearance support. Our team ensures all necessary documents and labeling are provided to comply with destination country regulations.
Damaged, Missing, or Incorrect Items
In rare cases where a shipment arrives damaged or with missing/incorrect contents, please notify us within 48 hours of delivery. We request that you provide photographs of the damage and your order details. Once verified, we will take corrective action swiftly—either by sending replacements or arranging a credit/refund, depending on the issue and availability.
Cancellations and Modifications
Orders cannot be cancelled once they have been dispatched. However, if you need to modify your delivery address or request a specific delivery date before shipping, please get in touch with us as early as possible. While we try to accommodate such changes, additional charges may apply for rerouting or last-minute modifications.
Special Shipping Requests
We understand that some orders may require special attention. If you have specific needs—such as blind shipping, bulk dispatch to multiple addresses, timed deliveries, or event-based coordination—our logistics team is here to help. Just inform us during your consultation, and we will provide options that best suit your requirements.
Secure and Reliable Delivery
All our deliveries are insured up to a certain value depending on the nature of the goods. Our shipping partners are selected not just for speed but also for safety and accountability. We prioritize well-established courier companies and logistics networks to ensure professional handling of your packages.
Customer Support During Shipping
Need help during or after your shipment? Our customer service team is available via phone, WhatsApp, and email to address concerns, follow up on courier activity, or resolve delivery issues. Your satisfaction is important to us—not just with the product, but with every step of the journey.
Our Commitment
At Pankul Papers Pvt. Ltd., we consider every order a reflection of our values—reliability, care, and excellence. Shipping isn't just the last step in the process; it's the final touch that completes your experience with us. From product design to doorstep delivery, we’re committed to ensuring that your journey with us is easy, fast, and worry-free.